Privacy Policy

Last Updated: January 2026

1. Information We Collect

  • •We collect information that you provide directly to us when you submit a complaint, including your name, email address, contact details, and the details of your complaint.
  • •We may also collect images and documents that you upload as evidence to support your complaint.
  • •Our system automatically collects certain information such as complaint ID, submission date, and status updates.

2. How We Use Your Information

  • •We use your information to process and manage your complaints effectively.
  • •Your information helps us route your complaint to the appropriate department for resolution.
  • •We use collected data to improve our services and analyze complaint patterns.

3. Data Security

  • •We implement appropriate technical and organizational measures to protect your personal information.
  • •All data is stored securely and access is restricted to authorized personnel only.
  • •We use encryption and secure protocols to safeguard your information during transmission.

4. Data Sharing

  • •We may share your complaint information with relevant government departments for resolution purposes.
  • •We do not sell, trade, or rent your personal information to third parties.
  • •Information may be disclosed if required by law or to protect our rights and safety.

5. Your Rights

  • •You have the right to access, update, or correct your personal information.
  • •You can request deletion of your data, subject to legal and operational requirements.
  • •You may opt-out of certain communications, though essential service updates will continue.

6. Cookies and Tracking

  • •We use cookies to enhance your experience and maintain your session.
  • •You can control cookie preferences through your browser settings.
  • •Some features may not function properly if cookies are disabled.

7. Changes to This Policy

  • •We may update this Privacy Policy from time to time.
  • •We will notify you of any significant changes by posting the new policy on this page.
  • •Your continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

  • •If you have questions about this Privacy Policy, please contact us at support@grievanceiq.gov.in
  • •You can also reach us through our Contact Support page for privacy-related inquiries.

For questions about this Privacy Policy, please contact us at support@grievanceiq.gov.in