Terms & Conditions

Last Updated: January 2026

1. Acceptance of Terms

  • •By accessing and using GrievanceAI, you accept and agree to be bound by these Terms & Conditions.
  • •If you do not agree with any part of these terms, you must not use our services.
  • •We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of changes.

2. Use of Service

  • •You agree to use GrievanceAI only for lawful purposes and in accordance with these Terms.
  • •You must provide accurate, complete, and truthful information when submitting complaints.
  • •You are responsible for maintaining the confidentiality of your complaint ID and tracking information.

3. User Responsibilities

  • •You are responsible for all activities that occur under your account or using your complaint ID.
  • •You must not submit false, misleading, or fraudulent complaints.
  • •You agree not to upload malicious content, viruses, or any material that violates applicable laws.

4. Intellectual Property

  • •All content, features, and functionality of GrievanceAI are owned by us and protected by copyright laws.
  • •You may not reproduce, distribute, or create derivative works without our written permission.
  • •The GrievanceAI name, logo, and branding are trademarks and may not be used without authorization.

5. Complaint Processing

  • •We strive to process complaints efficiently, but resolution times may vary based on complexity and priority.
  • •We reserve the right to reject, suspend, or remove complaints that violate these terms or applicable laws.
  • •Complaint status updates are provided for informational purposes and may be subject to delays.

6. Limitation of Liability

  • •GrievanceAI is provided "as is" without warranties of any kind, express or implied.
  • •We are not liable for any indirect, incidental, or consequential damages arising from use of our service.
  • •Our total liability shall not exceed the amount you paid (if any) for using our services.

7. Indemnification

  • •You agree to indemnify and hold us harmless from any claims arising from your use of GrievanceAI.
  • •This includes claims related to false information, violation of laws, or infringement of third-party rights.

8. Termination

  • •We reserve the right to suspend or terminate your access to GrievanceAI at any time for violation of these terms.
  • •You may discontinue use of our services at any time.
  • •Upon termination, your right to access and use the service will immediately cease.

9. Governing Law

  • •These Terms & Conditions are governed by the laws of India.
  • •Any disputes shall be subject to the exclusive jurisdiction of courts in India.

10. Contact Information

  • •For questions about these Terms & Conditions, please contact us at support@grievanceiq.gov.in
  • •You can also visit our Contact Support page for assistance with terms-related inquiries.

For questions about these Terms & Conditions, please contact us at support@grievanceiq.gov.in